Star Track Express

Reviews of Star Track Express

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  Paul McNally Added December 31, 2022

  ★ ☆ ☆ ☆ ☆
  Hopeless !!
  Tracking a parcel from Adelaide, showing that it took 3 days to get to Bridgewater Tasmania via Melbourne. 11 days after arriving at the Bridgewater depot, still no delivery. Apparently it's with the 'on forwarder'. Asked which courier it's assigned to and they can't tell me. Trying to run a business here and getting crucified waiting for deliveries. 1 star is flattering these people.
•  

  Liam Harman Added December 23, 2022

  ★ ☆ ☆ ☆ ☆
  Fail to pick up my parcel twice, now I'm experiencing large delays receiving a parcel. Don't waste your time, use toll or AusPost instead. Customer Service will not directly contact the depot and will not assist you beyond raising a serivce ticket.
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  Nirvana Repairs Added December 21, 2022

  ★ ★ ★ ★ ★
  Best for’
  Mobile phone repairs, car key programming and replacement, gift items, engraving, shoe repair, custom trophy & T-shirt
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  pujan shrestha Added December 19, 2022

  ★ ☆ ☆ ☆ ☆
  The parcel handling is very bad. Even when they see it is a tv box from outside, they smashed my screen cost me 1400 dollars for tv and i cannot even repair it
•  

  Shanya Hammond Added December 17, 2022

  ★ ☆ ☆ ☆ ☆
  DO NOT USE!!! Star Track turned up at the house to pick up our moving boxes (for interstate delivery). The van they sent didn't have enough space to do the pickup, despite knowing there were 9 boxes to pickup. Assured me they would be back. Never turned up. Spoke to 4 customer service reps within 4 hours of each other, who assured me that they would turn up that day, they DID NOT. Then shipment was rebooked for the following work day (Monday) without informing us, despite the fact that we won't actually be in the state. Customer service reps completely unhelpful, unapologetic and complacent about my predicament. Used a third party to book star track (Fast courier) which was also shockingly bad at communication and solving problems.
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  Mitra Ardron Added May 03, 2019

  ★ ☆ ☆ ☆ ☆
  The problem with sending stuff with StarTrack is that they charge a premium while accepting parcels they have no intention of delivering. As a customer it always takes longer to get something via Star Track than via Australia Post since someone has to drive into the next town to get it - often an hour away depending on traffic. So as a business I would NEVER send something via Startrack
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  John aiton Added April 26, 2019

  ★ ★ ★ ☆ ☆
  I had dealings with this company today , they were fantastic thank you
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  Eric Amani Added July 01, 2017

  ★ ☆ ☆ ☆ ☆
  Customer service horrible. Shouldn't have to give up my life to help them do a job.

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About startrack.com.au

StarTrack - Trusted Partner for eCommerce and Parcel Delivery
StarTrack & Australia Post, making deliveries easier and better, together. Find out more about cost effective & streamlined sending solution for businesses.